The federal government of Nigeria has noted that the outbreak of Coronavirus in the country has increased the use of technology.
Kashifu Abdullahi Inuwa, the Director-General of National Information Technology Development Agency (NITDA) made this claim while speaking at the presentation of draft National Outsourcing Strategy to experts in Abuja.
Abdullahi further stated that lockdown has seen many Nigeria exhibit new behaviours as people are forced to adapt to habits.
He further stated that business would not be as usual in the country again, as Nigerians now carry out most of their activities online.
The DG added that the document was to accelerate digital economy and transformation in the country and therefore, presented the document for experts’ review.
Abdullahi said that the process of joining the over $221.5 billion global business process outsourcing market has started.
He wondered if Nigerians are ready to take advantage of the trend and opportunities that it brings their way.
He said that NITDA is refocusing its effort to the implementation of the National Digital Economy Strategy with the recent government initiative to make Nigeria a leading digital economy.
“Our Digital Economy Strategy has eight pillars, Digital Services is one of them.”
“Business Process Outsourcing is of the emerging services we can provide digitally. In 2019, according to Grand View Research, the global business process outsourcing market size was valued at $221.5 billion USD and was expected to grow at a compound annual growth rate (CAGR) of 8.0% from 2020 to 2027. Covid-19 is forcing organizations to cut bottom-line cost.”
He said many organisations will leverage the benefits of outsourcing for some business processes and focus on core competencies.